PARTNER WORK

PROUD PARTNERS

Partnering with Oracle, we offer a complete range of services tailored to retail and hospitality outlets. By working with individual stores to understand their day-to-day operations we can ensure that their new Oracle systems maximise the efficiency of businesses and, most importantly, comply with the people behind them.

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OVERVIEW

We are Oracle EMEA’s major deployment partner, implementing technical systems in some of the largest hotel and restaurant chains in the UK and abroad.

EXPERTS IN HOSPITALITY

.01  ALL-ENCOMPASSING DELIVERY

Our teams have been certified in partnership with Oracle and qualified via the Oracle University. This expert knowledge means we can ensure all Oracle applications meet infrastructure and quality requirements. We oversee each part of a new installation, from co-ordination and management of projects, logistics and design, through to warehousing, hot-staging, database build and installation.

All-encompassing delivery

.02  AGILITY

By understanding our clients’ unique requirements, we are able to respond to their changing needs quickly, with minimal impact on operations. We execute transitions to Oracle hardware across entire estates of hotels and high street chains with no disruption to business – including the installation of till and chip-and-pin device upgrades, loading of reservations and booking systems prior to rollout and implementation of remote dial-ins.

Agility

.03  KNOWLEDGE OF SYSTEMS

With our in-depth knowledge of the core systems used in retail and hospitality (including RES, Simphony and Opera), we are equipped to not only assist in the implementation of hardware, but also to offer specialist advice, training and post-installation support for all associated IT applications. We provide a direct point of contact for Oracle customers, answering their queries during and after an implementation.

PROJECT CASE STUDIES

121 Wagamama restaurants were migrated onto Oracle's new Simphony solution by a dedicated project team.  The rollout ramped up to three stores a day, four days a week, taking 12 stores a week live.

Agora was involved from Project planning through to rollout.  We surveyed, hotstaged and installed all 121 sites including three airside outlets in Heathrow and Gatwick airports. Our hotstage Engineers in Redditch configured each of the sites on the central systems and then hotstaged site by site the workstations, PDQ machines, printers and kitchen management systems.  These were packed and sent to site in advance of the migration day ready for our installation engineers. 

A team of engineers arrived on site ready for a 4am start to ensure that the migration was completed and tested ready for store opening, the old hardware was stored ready for collection the following day. 

Once live on Simphony, each site was supported by an Agora engineer on the live day and the following day to ensure a smooth transition.  During peak trading times such as weekends, Christmas and Easter, Agora provided on call support to the business.

Overnight migrations from customer owned to franchisee business for the Starbucks coffee chain with up to 14 stores per night. In preparation for the overnight works on site, the commissioning & hotstage of the new hardware was completed in our hotstage facility and then shipped to site ready to be installed when the outlet closed for the evening.

Each migration involved the swap out of a server, tills and printers once the site closed.  Thorough testing of the new solution took place so that when the store opened the following morning, they were ready to trade a normal.  Agora provided go-live support for the first trading session the following morning.

A dedicated project team migrated 97 Carluccios restaurants onto Oracle's new Simphony system. The rollout ramped up to three stores a day, four days a week, successfully taking 12 stores a week live in the UK and Ireland.

Agora was involved from project planning through to rollout. Our hotstage engineers in Redditch hotstaged the workstations, PDQ machines, printers and tablets site by site. These were packed and sent to the sites in advance of the migration day, ready for our installation engineers.

A team of engineers arrived on site ready for a 5am start to ensure that the migration was completed and tested ready for store opening, and provided support during the first trading session. The old hardware was stored ready for collection the following day.

Agora was involved in a hotel Simphony project, working across 13 of Radisson's 5* high profile sites in London and Manchester. We assisted with all parts of the installation - from workshop stage, through to go-live support.

Following the workshop to agree customer standards and build requirements, our engineers completed the central build on Oracle systems - effectively creating a profile for each of the thirteen sites. Once on site, our skilled build engineers worked with the customer's Super Users to train them in how to configure their own specific site onto the central set up. We were on hand to advise and support during this phase, and to ensure that Oracle's customer standards were maintained throughout.

After a short break to allow the sites to complete the build of their environment, Agora returned to site to complete user training with the front-of-house staff who would be using the new solution day to day.

Our specialist teams were there to assist with configuration of the Oracle environment to allow the integration of other third party softwares and interfaces. We were then on board to take the sites live, providing support during the cutover to the new system and the days that followed.